TERMS OF SERVICE
Legal terms and conditions governing the use of our services and website.
Last updated: 9/4/2025
These Terms of Service ("Terms") govern your use of the Ragix Technology website and services. By accessing or using our services, you agree to be bound by these Terms.
Acceptance of Terms
By accessing and using this website or our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.
Services Provided
Ragix Technology provides:
- Web development and design services
- Mobile application development
- E-commerce solutions
- Custom software development
- Digital strategy and consulting
- Support and maintenance services
User Responsibilities
You agree to:
- Provide accurate and complete information
- Use our services for lawful purposes only
- Not interfere with or disrupt our services
- Respect intellectual property rights
- Maintain the confidentiality of any login credentials
- Comply with all applicable laws and regulations
Payment Terms
For our services:
- Payments are due according to the agreed schedule
- Late payments may incur additional charges
- All prices are in AED unless otherwise specified
- Refunds are subject to our refund policy
- We reserve the right to suspend services for non-payment
Intellectual Property
Regarding intellectual property rights:
- We retain rights to our methodologies and frameworks
- Client owns rights to custom-developed solutions
- Third-party licenses are governed by their respective terms
- Our pre-existing tools and templates remain our property
- Source code ownership is defined in project agreements
Confidentiality
We maintain strict confidentiality regarding client information and project details. Both parties agree to protect confidential information shared during the course of our business relationship.
Limitation of Liability
Our liability is limited as follows:
- We provide services on an "as is" basis
- We are not liable for indirect or consequential damages
- Our total liability is limited to the amount paid for services
- We do not guarantee uninterrupted service availability
- Third-party service issues are beyond our control
Service Level Agreements
Our service commitments include:
- Response times as specified in project agreements
- Quality standards defined for each project type
- Support availability during business hours
- Project milestone deliverables
- Performance metrics for ongoing services
Termination
Either party may terminate services:
- With written notice as specified in agreements
- Immediately for material breach of terms
- For non-payment or violation of these terms
- Upon completion of project deliverables
Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved through arbitration in Dubai, UAE, unless otherwise agreed upon in writing.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.
Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
Contact Information
For questions about these Terms of Service, contact us:
Email: info@ragix.tech
Phone: +971 56 989 7765
Address: Dubai, UAE
Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (GST)